Monday, March 29, 2010

You're in Business! KNOW YOUR LAWS!

This is a subject that irks the daylights out of me.  YOU'RE IN BUSINESS! Know the laws that affect you.  Do you realize that as online seller's we're considered "mail order" businesses?? (No it doesn't matter that you're selling the junk from the garage.)

The Federal Trade Commission has RULES and LAWS that govern how we behave..(or how we're supposed to behave in our business).  I'm not going to outline the whole thing but there is a

A Business Guide to the Federal Trade Commission’s

And this is the link to it.  GUIDE
It covers things like, (for ebay sellers) Why, if the buyer files a charge-back via their credit card and says they didn't order the item you mailed and didn't authorize the charges, not only will Paypal refund them BUT they will let the buyer keep the merchandise.   SO... that is why you want INSURANCE on any shipment you can't afford to lose AND not be paid for both.   But insurance is a topic for a whole 'nother post.
Check out the guide. You can down load it as a pdf.  Oh! and the rules cover the idea that if something is insured you're not responsible for delivery....sorry charlie, you are too! Check out the guide and up your game!  Your business will improve, your customers will love you more and spend more money and the world will run a little smoother.

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