Saturday, September 13, 2014

Fall is Here!

Morning OBS, chilly start here 43 when I let the girls out.
I've decided fall is here.  Time to fall clean and change house decor up a bit to reflect the season.  

 
Fall cooking is in the air too! Yesterday I made roast chicken, stuffing, potatoes, peas and homemade chicky gravy. (love wondra flour) Talk about comfort food.
Yum!
 
So I've decide since no cooking needed today with tons of leftovers...
List, new stuff with auction special on attic id

Clean & decorate as I go to make fall house
Throw in some laundry since hubby said hamper is full, heavens knows we still have many clothes.
 
Nothing to ship today although week has been steady after summer dry spell.
Hopefully all will be in shopping Fall change mood.
 
Here's my Saturday link, thanks to all that play the link game!
 


 

Friday, August 29, 2014

What Do You Think of When You Hear Labor Day Weekend?

It's hard to believe that this weekend is Labor Day weekend. That spells the end of summer and back to school routine for many families. Even when the kids are grown and out of the house this weekend still means the end of summer fun and hot sunny weather. Around here many schools start before Labor Day but when I was growing up this was our last fun weekend before school started.

I also think of fall with those cool crisp days and nights getting darker earlier. There are many people that don't like the fall and nights that get dark so early are you one of those people? I love all the seasons and enjoy the changes that each one brings. When the nights get dark early it forces us inside as a family to enjoy an early dinner and a relaxing evening together.



It won't be long and we will be seeing the leaves turning colors and what a beautiful time of year this is in PA. I call this sweater weather when they days are still warm and the nights you need a sweater. This time of year also has people thinking about the upcoming holidays since Christmas is not far off.

Speaking of  Christmas we sell a variety of collectible items that make great unique gifts for that special someone on your list. So if you want to get a jump on your holiday shopping stop by The Book Corner Cafe at eBay and check out items.

Thursday, August 21, 2014

Tips on Talking to Ebay Customer Service

Tips on Talking to Ebay Customer Service
Keep a notebook or spreadsheet of your conversations for EVERY TIME you call in to Customer Service.
If the CS Rep has given you information on the call such as, "Call us back when you return the item and at that point it will qualify for defect removal" -- Then ask the CS Rep to make a note about their ruling on your account.

Once they've made their notes, ASK THEM TO READ THE NOTES BACK TO YOU. Nine times out of ten the conversation will NOT be recorded properly. (You will shake your head at what they did record in the notes, and wonder if the two of you were having the same conversation.)

At that point, tell them that there is missing information, and tell them what needs to be recorded in the notes. Such as "You said it would definitely qualify for defect removal. But you did not write that. Please write the exact words that this qualifies for defect removal."

Or when ebay CS says, "We've descored the case and removed the defect." If their notes do not accurately reflect what they have done....insist that they write word for word what was done, and for the item number it pertains to.

Then ask them to read it back to you word for word. Keep going over this until you are sure the notes in your account correctly reflect the information you were given by the rep or that the notes accurately reflect the action that was taken. Is this tedious? Yes. But it is super important. Do it. Every time.

VERY IMPORTANT -- Record the name and last initial of the person you are speaking with. Record the date of the call, the beginning time of the phone call, and the end time of the phone call, in case they must pull the tape for review.

VERY IMPORTANT -- When the conversation is over ASK FOR THE REFERENCE NUMBER of the conversation. YOU MUST GET THE REFERENCE NUMBER OF THE CONVERSATION.
Be sure to get this reference number EVERY TIME. If you have to call ebay back, and you have to refer back to a conversation with a different CS Rep, "but this other rep told me something completely different," they can refer to the reference number and see the notes of the conversation.
Note: The notes of the conversation are not always on your account.
But they CAN trace the phone call via the reference number.
I just got a defect descored/removed that the rep argued was not removable. But because I had the date, time, and reference number of the previous phone call telling it was removable and the reasons why, the ebay CS Rep apologized that she had made a mistake, and she was able to remove the defect, and she congratulated me for being so organized and making the conversation much easier by having all the evidence lined up for her.

Of course, I asked her record that action taken on my account....asked her to read the notes back to me. Asked her to make some additions to the notes. Asked her name and last initial. At that point she said to me, "And you want the reference number, too, right?" I told her, "You betchya. You know I do!"
I have been following this procedure for years. I ALWAYS get the reference number of the call, and make sure that the notes accurately reflect our conversation. I cannot tell you how many times this has rescued me from problems in the past. But especially with the new defect system, I highly recommend following this procedure for logging your phone calls to ebay.

Wednesday, August 6, 2014

Ok,
we are in the summer duldrums for many people, some people are talking about sales slowing down with the heat of Summer.  Mine are however, going up nicely!  (I am glad)
My Amazon FBA business is doing fantastic.

And I have a very busy schedule come up.
I am speaking at SCOE/Seattle next week
"Sourcing for Amazon & FBA"
along with many others, like Skip McGrath & Kat Simpson who will also having speaking sessions.

After that the first week of September I will be speaking at CES/Dallas   Consult Expand & Sell by Jim Cockrum
You can see the Live Streaming here:



About 500 people will be descending on Dallas for this event, and tickets sold out withing 24 hours, just WOW!!!
And a fantastic group of people to network with.
I am really excited.

Now to keep my business going and growing with all of this going on...  Will be a challenge.

And of course my Seller Coaching is growing and keeping me very busy.

Deep breath, and continue forward!!

Bob Willey
Here is my YahooGroup FBAForum with over 5,000 members strong and over 6 years old.

Saturday, August 2, 2014

Back To School Already ??

Just in passing conversation the other day with some on line friends, I realized that other parts of the country  ( I`m on the East Coast ) start the new school year very soon like within 1 week..

And to think I used to complain when I was in school ( many many years ago ) that the school year started right after the Labor Day weekend was over

I can remember the last picnics and BBQ`s of the summer being sort of meloncholy because it meant early to bed nights, homework and very early mornings to get ready for school

For me anyway the BEST thing about the new school year meant seeing friends that I haven`t seen since the end of the previous school year and being 1 step closer to graduating :-)

This new school year is Special to me though because my oldest Granddaughter is NOW a Senior in high school and will be graduating in June and headed for college to pursue a degree in Music and Journalism ( at least that`s what she says she wants to do lol, )

So as we close out the summer and hit the stores for Back To School Clothes and shoes and bookbags and essentials for the new year, if you are looking for bargains on jeans or shoes take a peek at my ebay store http://stores.ebay.com/KDMORE-CRAFTS-AND-MORE

or my Amazon store http://www.amazon.com/gp/aag/main/ref=olp_merch_name_4?ie=UTF8&asin=B00GCG62VM&isAmazonFulfilled=1&seller=A3VD9F1KQOKW2U

Happy Shopping :-)

A Gaggle of Friends

So the original point of this blog was supposed to be to promote my friends and family who sell on ebay.  And to vent about ebay's stupid management decisions. Well that's a waste of my breathe so I'm back to promoting the friends and family. 

To wit, here are a few of my friends and their items they have listed right now:

Cranberry Frosted Art Glass bowl

Now would that not make a wonderful wedding or anniversary gift?



And my friend Suzanne has these great coffee or hot chocolate mugs..

Corningware Coffee Mugs - Dusty Blue


You better bid on these before I do because I love all things blue.. (and I sure need some pretty mugs..)





Of course, if you're a baker or a grandmom (or a cookie store) THIS is just perfect (ok you can put cupcakes in it too if you want... )

Cupcake Cookie Jar


Don't ask me why they are different sized pictures cause I've got NO clue.

My very good friend Debbie has a lot of hardware in her listings... NO I mean real Hardware - check out these door handles.   Here's the picture
Are they not great??


Then there's a favorite of mine (new favorite..)  This seller has some vintage stuff and says he's adding more.. 




And my friend Kathy has a Build-a-Bear lot for sale here (her store is great!! )

Build a Bear Candy 

 And my friend Angela has these awesome men's silk suspenders (braces)

Men's Burgundy and Cream Button Suspenders / Braces made in England.

And not really last or least are my two friends Trish who is having a 20% off sale on everything in her store..  Birdhouse Books

And Suz who is have a 15 % off sale and offers free shipping.  MyMomsBooks

LAST of all is me - my store is Depressionglasswarehouse Where I have a lot more than Depression Glass. So come on in and browse.  We do combine shipping and we also have a sale running but mine is 25% til tomorrow




Thursday, July 17, 2014

Everyone Loves Christmas in July

Christmas is one of my favorite holidays and I love thinking about Christmas in July. This is a great time to find deals and even do some of your Christmas shopping to avoid the holiday rush in December.

We are having a Christmas in July sale this week and one of my favorite items are Vintage Tree Toppers. This cute angel is just one of the items that are on sale. She brings back memories since growing up we always had an angel like her as our tree topper.


We have other kinds listed like the star that lights up and we will be listing more in the upcoming weeks. So stop by today at the Book Corner Cafe n More store and check out our sale.

Thursday, June 12, 2014

Birdhouse Books Loves Vintage Books and Pretty Paper

Hi vintage friends!

I would love to invite you to visit my eBay store, Birdhouse Books.  You can also find me at my blog,   View from the Birdhouse.

My name is Trish.  I grew up in a family that went antiquing on weekends for fun.  Road trips always involved a stop at a little antique store in an out of the way location.   From childhood, I was fascinated with vintage paper - especially vintage Valentines and Christmas cards.  

My special favorite, though, is vintage children's books.  I love them!  I have a small collection of vintage picture books featuring dachshund dogs, and some favorite Little Golden Books.  I especially like Little Golden Books with dog stories, Christmas themes, and Eloise Wilkin illustrations.

You'll find all of these things - and a little more - in my shop on eBay.  I've sold since 2003 at eBay and have recently opened a shop at Etsy as well:  Birdhouse Books on Etsy.

Here are a few photos of things you will find at Birdhouse Books:

Vintage Children's Books like this one.  Pictured, Riddles Riddles from A to Z by Trina Schart:

Fun and unique vintage cookbooks, like 75 Glamorous Rice Dishes.  (Yes, rice can be glamorous!):

I love Roadside Americana and always have a selection of vintage postcards featuring motels, restaurants, amusement parks, and old fashioned tourist attractions.


Vintage Valentines!  Don't they remind you of childhood Valentine exchanges at school?


And of course there are vintage Christmas cards that evoke nostalgic holidays from the past:

I've enjoyed chatting with you here and sharing a peek inside my shop.  Hope you have a great day with some fun retro finds!

Sharing my links with you:


Monday, May 12, 2014

Amazon why do you confuse me so ??

About a year ago I took the "Amazon FBA plunge " and started sending in multiple boxes per week of inventory

When I first started I was very hesitant because of the learning curve. But I caught on fairly quickly in learning how to create and ship orders and soon began shipping 6-8 boxes at a time several times a week.

I was enjoying the "hunt" for products that would have a very lucrative ROI, and definitely was enjoying the $$ payout checks every 2 weeks

THEN oh boy THEN Amazon decided they were going to change the shipping procedure and threw a Monkey wrench into the works that definitely has FRUSTRATED me to NO end !!

What I want to know is HOW Amazon came up with this new plan and HOW does this make things easier or better for the seller ??

To create a shipment with 30 - 40 items in it ( many are multiples ) get everything ready to pack and ship, then have AMAZON tell me I NOW have 3 boxes with 10 items in each or worse than that, that I have 4 or 5 boxes with 7 or 8 things in each !!

This is NOT easier Amazon and definitely NOT " enjoyable " anymore

This is gonna be a HUGE learning curve for me..

One of The Most Beautiful Places I have Visited

Recently my husband and I drove from CT to Reno Nevada..One of the places we stopped at on our way, is Sedona AZ
Gorgeous Terra Cotta colored plateaus and buttes and rock formation are all around you as you drive through the city along Rt 89
The scenic drive along RT 89 will take your breath away with its beauty and splendor of just a little Piece of " America The Beautiful "

If you have been to Sedona, you will know exactly the feeling I`m talking about !

If you`ve never been there, put it on your Bucket list to see. Surely
one of the Most Beautiful Cities in the Southwest